At Lorvello, customer satisfaction and quality are our top priorities. We understand that sometimes a purchase might not meet your expectations, so we offer a 14-day return policy to make shopping with us worry-free. Here’s everything you need to know about returning an item:

Return Conditions

1. Item Condition:

• Items must be unworn, unwashed, and undamaged (except if defective on arrival).
• Original tags and labels must still be attached.

2. Exceptions:

• Custom-made or personalized items and sale items (unless noted) are not eligible for return.

3. Return Period:

• Submit your return request within 14 days of receiving your order.

Return Process

1. Submit a Request:

• Email info@lorvello.com or DM us on Instagram @lorvello.
• Include your order number, reason for the return, and a photo if the item is damaged.

2. Prepare the Package:

• Safely pack the item (original packaging preferred but not required).

3. Get a Return Label:

• Once approved, we’ll send you a return label and instructions.
• Return label costs will be deducted from your refund unless it’s our mistake.

4. Ship It Back:

• Drop the package at your local postal point and keep the shipping receipt.

5. Refund Processing:

• Refunds are processed within 5–7 business days after we inspect the item.

Need Help?

For questions or assistance with your return:

• Email us at info@lorvello.com
• DM us on Instagram @lorvello
• Use our chatbot anytime

Thanks for choosing Lorvello. We’re here to make sure your experience is top-notch, whether it’s during your purchase or a return.