FAQs

Here you can quickly find answers to everything you want to know about Lorvello – from our products to shipping and returns.

about lorvello

Lorvello is a streetwear brand built for guys who want to look good without overthinking it. Founded in 2019, we design high-quality, versatile pieces that are bold, clean, and ready for anything.

Discover more about our brand.

Lorvello is all about confidence and individuality. We create clothes that let you do you — whether you're working, chilling, or heading out for the night.

We’re focused on doing things the right way. By using durable materials and reducing waste, we’re creating streetwear that not only looks good but lasts longer, so you can feel good about what you’re wearing.

Not yet — we’re all online for now. This helps us keep things simple and get our clothes directly to you without the middleman.

Sign up for our newsletter, and you’ll be the first to know about new drops, exclusive discounts, and other updates. You can also follow us on Instagram for all the latest.

Productinformation

We’ve got sizes for everyone — from XS to 3XL on most items. Need help finding your fit? Check out our size guide for all the details.

Check out the size guide for detailed information.

We only use premium materials that feel good and last. Check the product descriptions for info on the fabrics, and if you’ve got questions, hit us up — we’ve got your back.

Our pieces are made to mix and match. Keep it simple with our hoodies and tees, or level up with a sleek jacket and some clean sneakers. Follow us on social for styling tips and ideas.

Yeah, we drop new collections every season to keep things fresh. Whether it’s lightweight gear for summer or cozy layers for winter, we’ve got you covered.

Orders and Shipping

It’s easy. Browse our collection, pick your size, add it to your cart, and check out. You’ll get a confirmation email as soon as your order’s in.

Shop now

We offer worldwide free shipping on all our orders. Delivery time depends on your location.

Check our shipping policy for more information.

Once your order has been shipped, you will receive an email with a link to the tracking page, where you can track your package using your order number and email.

You can modify or cancel your order within 2 hours of placing it. Please contact our customer service as soon as possible.

returns

You can return unwanted items within 14 days, as long as they are in their original condition. Our return process is simple and quick.

Start your return here and follow the steps.

Yes, return shipping costs are at your own expense. For defective or incorrectly delivered items, we cover these costs.

Currently, we do not offer an exchange option. We recommend returning the unwanted item and placing a new order.

Once we have received and processed your return, the amount will be refunded within 7 business days.

Please contact our customer service immediately. We will ensure that you receive a replacement item or a refund.

Customer Service

Our support team is ready to assist you through the following channels:

  • Email: info@lorvello.com
  • Chatbot
  • Instagram: lorvello

We aim to respond to emails and DMs within 24 hours. Our chatbot will respond immediately.

We want you to be satisfied. Please contact our customer service, and we will do our best to resolve the issue.